Qantas CTO Resigns from Position

13th Feb 2017

Australian airline Qantas announced that its Chief Technology Officer (CTO) Chris Taylor has submitted his resignation to this post. He will also leave Australia, as he has already agreed to take up a new position overseas in May.

Taylor has been the CTO for Qantas since 2014 and has also been acting as the chief information security officer (CISCO) for a year-and-a-half. Taylor was replaced as Qantas' CISCO by Darren Argyle on 2nd February this year.

In the recruitment documents, Qantas has stated that its new CTO "will operate across infrastructure, security, application and data domains" helping group and segment chief information officers "understand the business and commercial imperatives for IT support and delivery across the 3-5 year horizon and develop pragmatic architecture solutions to help achieve the business results".

Qantas Launches Concierge Bot

Meanwhile, Qantas is looking to provide tailored travel inspiration by launching the "Qantas Concierge chat bot". The Concierge bot is designed to offer travelers personalized travel inspiration.

Qantas Head of Digital and Entertainment Kristin Carlos said:

"We recognised that different people want to communicate with us in different ways. With over 15 million people on Facebook in Australia, growing our presence with the social networking service makes sense. Qantas Concierge is designed to save customers the time and energy involved in planning a trip while empowering them to self-serve from a virtual library of rich travel content."

Later in the year, the chat bot should be expanded and will be able to complete boarding passes, gate updates, flight changes, itineraries and more operations notifications.

Qantas Concierge will be available through Facebook Messenger, which coincides with the Australian airline becoming Facebook's official partner for customer engagement through platform.

Group industry director at Facebook Australia and New Zealand Paul McCrory said:

"Facebook's partners are a community of best-in-class companies that are looking for innovative means to talk to their customers and new audiences. Qantas is always exploring new ways to evolve its customer communication; we look forward to collaborating with them on exciting new projects and pioneering new ground in this space."